Arrow & Lace Designs wants you to be happy and excited about your order. If you have any questions or concerns about your order please review the policies below and email where we would be happy to help you! 

Processing Time
Arrow & Lace Designs Accessories are handmade. Our current processing time is 3-10 business days. If you have any concerns or questions please contact us. 

Are you interested in carrying Arrow & Lace Designs products in your store? Simply just email as I would love to connect with you! 

FREE SHIPPING on all orders over $150

All orders ship via Canada Post. Orders typically ship in 3-10 business days. If you place an order during a sale or launch you may experience slight delays. You will receive an email with confirmation once your order ships. If you have chosen LOCAL PICK UP you will be picking up your order on Promontory in Chilliwack, BC. Please wait until you receive an email explaining that your order is ready for you to pick up. Choosing local pick up may take up to 2 weeks before ready. Email for questions or concerns. 
To be eligible for an exchange or refund please contact us within 3 days of receipt at info@arrowandlacedesigns. All shipping costs are the responsibility of the customer. Your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging. Gift Cards/Certificates are non-refundable. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund less shipping costs. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at 
To return your product, you should mail your product to: 
Arrow and Lace Designs
46244 Tournier Place
Chilliwack, BC
V2R 6A1

You can view our terms of service and privacy policy when you checkout.